First class service from John and team. Logo application to my RAF tandem was done with precision. Superb follow-up and customer service with any amount of knowledgeable advice given freely. Thoroughly recommended. Chris Williams
Thank you Aerofix for a great service, after my father ordered the wrong lines for my revo 2, you promptly sent out the correct ones at a fab price potentially saving him from divorce proceedings. Tracey Johnson
Very professional and friendly service. Repaired my speed wing that had been near enough ripped in half, worked to a deadline and kept it to the day. What more can you ask. I highly recommend trying them. Andy McNicol
I ordered a line replacement online for my glider and two days later a beautifully sewn line arrived. My glider is now ready to fly again. Earlier in the year I also had a glider service with repairs. This was a very fast turn around too. Thank you so much for an excellent and efficient service Sebastien Rider
Amazing service. Did an amazing repair on my glider. Flew it for the 1st time since having it back. Can’t see the repair and flies like it did before the damage. Thanks very much Team Aerofix Mike Carter
I recently ordered a replacement line and Matt was very helpful and quick to ascertain the correct line weight from the manufacturer. I received the new line in a couple of days. Happy days! Alex ‘Colby’ Colbeck
Well, having met the team only over the phone they were instructed with a huge task, harness and wing hit a power line and felt 82 feet into the rocks, after surviving such a milestone, the equipment got quite personal to my heart. the supair altirando3 was teared and cut apart by rocks and medics as well as the wing burned to hell upon power line tenderness. Aerofix did the recovery in a marvelous professional way, easy to say like new conditions. What a great experience the team delivered. A role model for all corporations in terms of customer service and professionalism. Wish others just color of Aerofix at some time. Big Thank you from Munich!! Bernd Schneider
I damaged my wing a while back and wanted to share my experience of Aerofix, where I sent the wing for repair.
From the get-go they were friendly, professional and kept me informed at all times. Their shipping process was very simple and efficient. As soon as the inspection had been done they called me to discuss repair options, and were very clear and pragmatic about the different choices. I was worried that being an Ozone Spyder they might not have the correct lightweight fabric and lines in stock, but they did – and so despite them being really busy at the moment they still managed to turn it round really quickly so I could carry on flying through the winter.
They found some additional damage which I wasn’t even aware of, including two A-lines that had snapped cores, but still had intact sheaths so they looked fine. From what they were saying this is quite unusual, and clearly it could have been extremely dangerous (if not lethal) – I’d have got the wing back, kited it to check everything out – and it would have seemed fine. Then I’d have launched … It’s even more impressive because I had told them that the lines probably didn’t need inspection since it was only a single line that had got caught in the prop.
I don’t give praise readily (because I generally don’t think it’s deserved!) but they really surpassed my expectations in every way. I can’t recommend them highly enough based on my experience with them. Absolutely fantastic service. Greg Watson
My Enzo 3 laser re trim is now finished and after 50 hours the glider was only a tiny bit slow. Better than I was expecting as after only 20 hours the Zeno was quite a lot different. A big thanks to Aerofix for the great service (as always). Lawrie Noctor
Brilliant service! Wasn’t sure where to send my wing, so I phoned around, Aerofix had plenty of time for me over the phone, answered all my questions and could get my wing back to me quickly. They didn’t disappoint. Sent my wing off on Monday and got it back on Friday! It’s all re-trimmed and has a clean bill of health. The guys answered all my emails promptly and I’ll definitely use them again. (And send my wing off to them for branding next year) Barry Rood
I sent my wing in with much trepidation and in the hope that all would be well. I received perfect communication throughout the process, a very efficient courier return service, and a very detailed and reassuring service report.
It’s safe to say that my flying is really going to benefit from this because knowing that my wing is in perfect condition and will handle anything I throw at it is simply one less thing to worry about while I’m in the air.
The fact that I know them all at Aerofix has in no way influenced my opinion on the excellent service they provided in the testing and complete check up of my Mentor 4 plus the very short time in which they completed the service. An expert and first class outfit. Alan Horsfield
I got a lot of useful advice from John on the telephone when booking my glider in for a repair and service. He gave me a range of options to suit my budget. And then Theo conducted the work efficiently and professionally. All for a decent price, thanks guys! Elwood C Badger
Many thanks to John & the team for the fantastic repair, service & turn around on my Gradient Golden 2. The friendly reception & the lifts to & from Hope. I have a wing now that is handling properly for the first time since I bought it 2nd hand 3 years ago. I have learnt a valuable lesson as well. If you buy 2nd hand & the wing has no evidence of a recent service, get it checked. Thanks again Aerofix Tim K-Moore