From the get-go they were friendly, professional and kept me informed at all times. Their shipping process was very simple and efficient. As soon as the inspection had been done they called me to discuss repair options, and were very clear and pragmatic about the different choices.
I don’t give praise readily (because I generally don’t think it’s deserved!) but they really surpassed my expectations in every way. I can’t recommend them highly enough based on my experience with them. Absolutely fantastic service. Greg Watson
I sent my wing in with much trepidation and in the hope that all would be well. I received perfect communication throughout the process, a very efficient courier return service, and a very detailed and reassuring service report.
It’s safe to say that my flying is really going to benefit from this because knowing that my wing is in perfect condition and will handle anything I throw at it is simply one less thing to worry about while I’m in the air.
Very professional and friendly service. Repaired my speed wing that had been near enough ripped in half, worked to a deadline and kept it to the day. What more can you ask. I highly recommend trying them. Andy McNicol
I ordered a line replacement online for my glider and two days later a beautifully sewn line arrived. My glider is now ready to fly again. Earlier in the year I also had a glider service with repairs. This was a very fast turn around too. Thank you so much for an excellent and efficient service Sebastien Rider
Brilliant service! Wasn’t sure where to send my wing, so I phoned around, Aerofix had plenty of time for me over the phone, answered all my questions and could get my wing back to me quickly. They didn’t disappoint. Sent my wing off on Monday and got it back on Friday! It’s all re-trimmed and has a clean bill of health. The guys answered all my emails promptly and I’ll definitely use them again. (And send my wing off to them for branding next year) Barry Rood
First class service from John and team. Logo application to my RAF tandem was done with precision. Superb follow-up and customer service with any amount of knowledgeable advice given freely. Thoroughly recommended. Chris Williams
Well, having met the team only over the phone they were instructed with a huge task, harness and wing hit a power line and felt 82 feet into the rocks, after surviving such a milestone, the equipment got quite personal to my heart. the supair altirando3 was teared and cut apart by rocks and medics as well as the wing burned to hell upon power line tenderness. Aerofix did the recovery in a marvelous professional way, easy to say like new conditions. What a great experience the team delivered. A role model for all corporations in terms of customer service and professionalism. Wish others just color of Aerofix at some time. Big Thank you from Munich!! Bernd Schneider
Amazing service. Did an amazing repair on my glider. Flew it for the 1st time since having it back. Can’t see the repair and flies like it did before the damage. Thanks very much Team Aerofix Mike Carter
I got a lot of useful advice from John on the telephone when booking my glider in for a repair and service. He gave me a range of options to suit my budget. And then Theo conducted the work efficiently and professionally. All for a decent price, thanks guys! Elwood C Badger