I sent my wing in with much trepidation and in the hope that all would be well. I received perfect communication throughout the process, a very efficient courier return service, and a very detailed and reassuring service report.
It’s safe to say that my flying is really going to benefit from this because knowing that my wing is in perfect condition and will handle anything I throw at it is simply one less thing to worry about while I’m in the air.
From the get-go they were friendly, professional and kept me informed at all times. Their shipping process was very simple and efficient. As soon as the inspection had been done they called me to discuss repair options, and were very clear and pragmatic about the different choices.
I don’t give praise readily (because I generally don’t think it’s deserved!) but they really surpassed my expectations in every way. I can’t recommend them highly enough based on my experience with them. Absolutely fantastic service. Greg Watson
I recently ordered a replacement line and Matt was very helpful and quick to ascertain the correct line weight from the manufacturer. I received the new line in a couple of days. Happy days! Alex ‘Colby’ Colbeck
Brilliant service! Wasn’t sure where to send my wing, so I phoned around, Aerofix had plenty of time for me over the phone, answered all my questions and could get my wing back to me quickly. They didn’t disappoint. Sent my wing off on Monday and got it back on Friday! It’s all re-trimmed and has a clean bill of health. The guys answered all my emails promptly and I’ll definitely use them again. (And send my wing off to them for branding next year) Barry Rood
Well, having met the team only over the phone they were instructed with a huge task, harness and wing hit a power line and felt 82 feet into the rocks, after surviving such a milestone, the equipment got quite personal to my heart. the supair altirando3 was teared and cut apart by rocks and medics as well as the wing burned to hell upon power line tenderness. Aerofix did the recovery in a marvelous professional way, easy to say like new conditions. What a great experience the team delivered. A role model for all corporations in terms of customer service and professionalism. Wish others just color of Aerofix at some time. Big Thank you from Munich!! Bernd Schneider
I ordered a line replacement online for my glider and two days later a beautifully sewn line arrived. My glider is now ready to fly again. Earlier in the year I also had a glider service with repairs. This was a very fast turn around too. Thank you so much for an excellent and efficient service Sebastien Rider
Amazing service. Did an amazing repair on my glider. Flew it for the 1st time since having it back. Can’t see the repair and flies like it did before the damage. Thanks very much Team Aerofix Mike Carter
My Enzo 3 laser re trim is now finished and after 50 hours the glider was only a tiny bit slow. Better than I was expecting as after only 20 hours the Zeno was quite a lot different. A big thanks to Aerofix for the great service (as always). Lawrie Noctor
Many thanks to John & the team for the fantastic repair, service & turn around on my Gradient Golden 2. The friendly reception & the lifts to & from Hope. I have a wing now that is handling properly for the first time since I bought it 2nd hand 3 years ago. I have learnt a valuable lesson as well. If you buy 2nd hand & the wing has no evidence of a recent service, get it checked. Thanks again Aerofix Tim K-Moore